Your satisfaction is our goal. Every product we sell is hand picked by our team to ensure that you are receiving the best Korean products on the market. If a product you purchase fails to meet your needs, please let us know. We will be happy to arrange an exchange or refund.
Because of the nature of certain products sold by CK Living, LLC, the following items are non-refundable:
- Frozen Food Packages
- Grocery Products and Perishables
- Gift Cards
- Gift Wrap
*Food Products – Products in this category may be returned if a defective or incorrect (due to our error) product was received.
*Cookware, Tableware, and Food Containers – Products in this category may be exchanged for store credit or a refund. Products must be unused and in new condition.
HOW TO CREATE A RETURN
If you need to return an item, simply email us with your order number. You will receive an instruction via email with the return label. We can arrange a pick up upon your request. We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.
- Return Shipping Costs
- Customers are responsible for paying for the return shipping costs. However, if the return is a direct result of our error, such as incorrect or defective item, we will cover this cost.
- Refund Turnaround
- Please allow up to four weeks to receive your refund. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your method of payment to process our refund request (5 to 10 business days).
CANCELLATION OR MODIFICATION OF ORDER
If you need to cancel an item, simply email us with your order number. The order must be labeled as “awaiting fulfillment”.
*Your order may be labeled as “partially shipped.” In this case, only the unshipped portion of your order may be cancelled. If you cancel a “partially shipped” order, a refund will be issued for only the unshipped portion of your order.
- Shipping is free in the US except Hawaii and Alaska.
- We use USPS Priority Mail.
- Our warehouse is located in Hackensack, NJ and Fair Lawn, NJ.
- Please allow 1-2 business days for handling and 7-10 business days for shipping depending on your shipping address (For APO/FPO addresses, estimated delivery time is 8-16 days).
Currently we only ship to United States.
*Please note that the customer is responsible for any shipping cost for undeliverable mail (unless it is the direct result of our error).